$10 EXPRESS SHIPPING to North America $10 EXPRESS SHIPPING to North America
Contact
orders@maiveandbo.com
Store info

Customer Service Hours

Monday - Friday  9.30am – 2.30pm

Directions

Brisbane Boutique

Mon - Fri 10am-2pm

Saturday 9am-4pm

Unit 8, 62 Bishop Street, Kelvin Grove QLD

Brisbane Boutique

Mon - Fri 10am-2pm

Saturday 9am-4pm

Unit 8, 62 Bishop Street, Kelvin Grove QLD

Customer Service Hours

Monday - Friday  9.30am – 2.30pm

Shipping & Returns

SHIPPING & RETURNS:

Express Shipping on all orders. 3-5 working days to all areas with tracking via USPS last mile.

Shipping does not include any Duties or Taxes which may be payable

Shipping rates:

$10 Express Shipping ($0-149.99)

FREE Express Shipping ($150+)

 

To guarantee delivery we recommend sending the order to your office or somewhere where someone will be present to receive it between 9am-5pm. If no-one is at at your delivery address to receive your order, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick up.

We must have correct and complete addresses, including a company name where possible and at least one contact telephone number.

International:

Maive & Bo ship directly to the Rest of the World for a flat rate of $20.

All international orders are shipped with Australia Post. Tracking is available for your parcel. A tracking number will be emailed once your order has been despatched. We also encourage you to include a phone number on your order should we need to contact you about your delivery.

* Postal charge do not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please note, if you do not respond to correspondence with customs your parcel may be delayed. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details

International returns: international purchases are not available for exchange. Should you be unhappy with your purchase, you can return the item to our Australian address for a refund of the cost of the dress only. Maive & Bo will not be held responsible for return shipping to Australia.  

RETURN POLICY

Item(s) must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your item(s) do not meet these requirements, Maive & Bo reserves the right to refuse a refund, exchange or store credit.

 

You must first contact orders@maiveandbo before sending your item(s) to 8/62 Bishop Street in Kelvin Grove QLD 4059 AUSTRALIA.

  • We will happily exchange, refund or issue a store credit within 30 days of purchase.
  • Return Postage will not be covered by Maive & Bo. 
  • First exchange item: Once your item is received by Maive & Bo, Maive & Bo will cover the postage cost to send your new item to you
  • Further exchange item(s) will incur an additional flat $10 fee
  • The item must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your items do not meet these requirements, Maive & Bo reserves the right to refuse a refund, exchange or store credit.
  • Swimsuits must have all hygienic stickers still attached to the garment. We recommend trying on the garment with underwear immediately after receiving. We will not accept any swimwear for returns without the hygienic sticker attached.  
  • We are unable to exchange, refund or provide store credit for sale items purchased online at any time. 
FAULTY / INCORRECT ITEMS

    If the product is deemed faulty or the incorrect product has been sent out, Maive & Bo will refund the full amount (excluding original shipping) and/or exchange, replace or offer a store credit upon receipt/confirmation of the faulty goods.                                    

    FOR ALL RETURNS / CUSTOMER SERVICE ENQUIRIES

    Please email: orders@maiveandbo.com 
     
    Please provide your order number, name and the details of your exchange or refund request. 
     
    We kindly ask when returning a garment to fold back into plastic slip for return postage and the care of garment. Please do not try on garments with strong perfumes. Thank you.